Eternity Warrior Fit Resistance Bands Workouts FAQs | Eternity Warrior Fit

FAQs

Still have questions? Email us at support@eternitywarriorfit.com or simply open up the chat window in the bottom right corner of your screen.

Email Response Time: We’ll respond within 24 hours.

Chat Response Time: Within Minutes During Normal Business Hours: M-F 8AM to 4 PM


GENERAL FAQs:

WHERE CAN I FIND AN ETERNITY WARRIOR TV APP?
At the current time you can access Eternity Warrior Fit via the website. In December 2019 you will be able to access Eternity Warrior Fit on thousands of devices via our new apps for iPhone, iPad, Android and Roku.  Simply search for ‘Eternity Warrior Fit’ and download the app.  You will be able to log in directly to your account.



PURCHASING A SUBSCRIPTION
Subscribing to Eternity Warrior Fit means you will have unlimited 24/7 streaming access to all videos we have included in the Subscription package for a recurring monthly or yearly price. The number of videos included in the Subscription package continues to increase as we air new "LIVE" workouts every week.

MY CREDIT CARD IS BEING DECLINED. WHY IS THAT?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.



HOW DO I UPDATE MY CREDIT CARD?
Changing your credit card information is easy. Sign in to Eternity Warrior Fit then follow these simple steps:

MY ACCOUNT > Billing

I CAN'T REMEMBER MY PASSWORD. WHAT DO I DO?
If you have forgotten your password, simply click on “Sign In” from the Menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password.

HOW DO I CHANGE MY PASSWORD?
Once signed into Eternity Warrior Fit, you can change your password by selecting MY ACCOUNT > PASSWORD in the menu.

I CLICKED ON THE "FORGOT PASSWORD" LINK BUT NEVER RECEIVED A RESET PASSWORD EMAIL. WHAT DO I DO NOW?
Try checking to see if it was accidentally sorted into your spam folder in your inbox. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at support@eternitywarriorfit.com and we’ll assist you in getting back in.

I SIGNED UP FOR A FREE TRIAL, BUT NOW I'M BEING CHARGED, WHAT HAPPENED?
Free Trials only last for a certain period of time before converting into full-fledged Subscription accounts. Your Free Trial period has simply expired and you will now be billed monthly or yearly according to the pricing you agreed to when activating your Free Trial.

I UNINSTALLED THE APP ON MY PHONE. HOW DO I CANCEL MY SUBSCRIPTION?
IMPORTANT: Uninstalling the app will not automatically cancel your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without cancelling your subscription, you will still be charged. When you cancel a subscription you will still have access to your subscription for the remainder of the time for which you have already paid.

CAN I GET A REFUND?
Subscriptions are non-refundable. If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to the videos until the period you have paid for expires. If you are on a yearly subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the videos until your year ends. No further charges will be made once you cancel your subscription.

HOW DO I CREATE A FAVORITES LIST?
To add a video to your Favorites list click on the little star that appears under the video. To delete a video from your Favorites list play the video and click the star again. It will then be removed from your list.

MY VIDEO DOESN’T PLAY BACK SMOOTHLY. HOW CAN I FIX THIS?
Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. These are usually the simple fixes for playback issues you may have.

Additionally, some older versions of Android (prior to version 4.3) did not manage secure video playback well. This is an Android issue which can easily be resolved by ensuring you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please ensure you are actually running Google Chrome on your Android device.

MORE TIPS TO HELP PLAYBACK ISSUES:
1. Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.

2. Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.

3. Restart your wireless router or modem.

SHOULD I DO THE WORKOUTS IF I AM INJURED, HAVE MEDICAL CONDITIONS, OR AM PREGNANT?
If you have past or present injuries, medical conditions, or are pregnant, check with your doctor first before doing any yoga. No matter what your experience, listen to your body.